6 Sigma in Banking

Six sigma concept with banking system Finance industry is well applying six sigma quality surgical operationes with aim of eliminating defects. Earlier six sigma was used only when in the field of production, but now it is also used in service industry. Banks have tried to implement 6? by give attention to node complaint, time needed for crediting carry out and time needed for feedback and ultimately they found that 6? is also applicable in pecuniary organization. After implementation of 6? the realization of improvement was done by using DMAIC model, where the process was recorded according to SIPOC model. PARETO method helped to identify the learn of problematic causes and ISHIKAWA model was used in identification of sample starting time Banks made the first significant step towards 6? with the implementation of ISO 90002000 standards. small-arm moving forward with ISO standards, banks started a parallel process which includes PARETO method, measuring node rapture, and audit system and complaint management with an intention to increase customer satisfaction level.By completing this they received the knowledge on green pat without even knowing it. Now-a-days it is easy to monitor and control the quality process by using SPC. The activities were conducted by using software of CIM College, for whose usage the participants were dexterous and the activities involved are- * Finding the spot for improvement in order to hit greater customer satisfaction * Introduction of following customers need * Establishing calculate communication with users of banks service * Interviewing of physical person, user of banks services in officesQuestionnaires for measuring customers satisfaction are pass on over to clients and the results were processed by using the software. To increase the overall satisfaction banks have defined the future quality goals * Simplification of service providing by removing activities to 20% which dont make additional value of the su mmarise process * Increasing customers satisfaction by 50% every year for next 2 years to achieve 95% satisfaction evel by the next years * Decreasing mistakes by 50% every year * Increase service faster by 20% each year * Increase profit by share- 10% more than previous year Managers through this CIM software and analyzing the STORY BOARD for crediting process can view the achievements and results of quality process. Further the documentation from a client is done only once and the in runation are transferred into electronic form and sent to Crediting Board for approval.